You may request an Enquiry on Results, also called a remark, if you believe there is an error in your score.

You must request a remark within six weeks of your test date. You must make the request by 9am on the deadline date. If the deadline is a Saturday, Sunday, or holiday, you must make the request by 9am on the Friday before the deadline date.

Your test can only be remarked if you follow the below instructions:

  1. Fill in the IELTS Enquiry on Results Form and submit it to ILSC via email.
  2. You may choose one or more parts of the test to be remarked: the fees are the same, $250 plus an administration fee of $25 (taxes included).
  3. You can pay here. You will need your Passport/PR card number to make the payment.

Remarking takes 2 to 21 days, depending on several factors including the number of sections requested for remark.

You will receive an e-mail stating whether your band score has changed. If there is a change, you will be required to return your previously issued Test Report Form in person or by mail before a new one can be issued.

Your EOR fees ($250) will be refunded if there is a change.  The administration fee is non-refundable.

If you are not satisfied after the EOR process, you may follow the appeals process.  Refer to  https://www.cambridgeenglish.org/help/enquiries-and-appeals/   to begin the appeals process, or contact us by phone, by email, or in-person for more information.

IELTS tests are highly reliable and errors rarely occur.