COVID-19 Operational Update

Updated: October-2022

If you are unable to attend the test because of COVID-19 (including being unable to meet the conditions of the Health Declaration), we will provide you with a transfer to a new test date as long as you send an email to your centre and provide the required transfer form and supporting documentation within 5 days of your original test date. You must have all your documents sent to us within 5 days of your original test date. Please download the Request for Test Date Transfer Form, fill it in and forward the form to the test centre along with your supporting documentation. If you do not contact us after missing your test, the test fee is forfeit.

You can only transfer the same booking once.

An administrative fee will be charged when a transfer is requested due to COVID-19.

As of August 12, 2021, refunds are no longer permitted under the IELTS COVID Policy. All refunds must meet the conditions of the regular refund policy.

Masks are strongly recommended, but no longer required for test takers except in certain venues. If you registered at one of these venues, our staff will inform you in advance. Test takers who wish to wear a mask may do so. People who wear a mask must leave it on for the duration of the test or dispose of it. Masks cannot be brought into the test room in pockets or left on the desk.

Proof of Vaccination is no longer required, except at certain venues. If you registered at one of these venues, our staff will inform you in advance and you will be given the opportunity to switch venues if needed.

All of our centres continue to follow regional health unit regulations across Canada. We will continue to update Covid-19 information according to government protocols. Please do not attend the test if you have Covid-19 symptoms, refer to your local guidelines to see if you need to self isolate.




Safety measures


Here is a summary of some of the additional precautions we have introduced for your test day:

  1. Ask you to sign a health declaration
  2. Test takers and staff may wear a mask during all parts of the test (you will be asked to remove your mask for ID verification)
  3. Hand sanitizers readily available
  4. Test room disinfection and deep cleaning


Additional Information